At y899, your privacy is taken seriously. This Policy explains exactly what personal information we collect when you use Pakistan's leading online casino platform, how we use it, who we share it with, and the rights you have over your own data.
Six key privacy principles that guide how y899 handles your personal data
Registration details, CNIC data, payment method info, device identifiers, and gameplay transaction records.
Account management, KYC verification, fraud prevention, personalised promotions, and customer support.
Payment processors like EasyPaisa and JazzCash, identity verification partners, and regulatory authorities only.
SSL encryption, two-factor authentication, firewalled servers, and regular independent security audits.
Account data is retained for a minimum of 5 years after account closure to comply with AML and regulatory obligations.
Access, correction, erasure, portability, and objection rights — exercisable by contacting our support team.
This Privacy Policy ("Policy") sets out how y899 ("we", "us", "our", "Company", "Platform") collects, processes, stores, and protects the personal information of individuals ("you", "Player", "User") who register for an account, visit the y899 website at https://y899.app, or otherwise interact with the y899 platform, its services, games, promotions, and customer support channels.
y899 is deeply committed to maintaining the privacy, confidentiality, and security of all personal data entrusted to us by our players. We operate in full compliance with applicable data protection legislation and the requirements of our international gaming licence authority. This Policy applies to all personal data we collect, regardless of whether it was provided by you directly, generated through your use of our platform, or obtained from trusted third-party sources.
If you have questions or concerns about this Policy or about the way y899 handles your personal data, please contact our dedicated support team using the details provided in Section 13 of this document.
y899 collects personal data through a variety of channels, including directly from you during the registration and verification process, automatically through your use of the platform, and from authorised third-party service providers. The categories of personal data we collect include the following:
Identity & Registration Data
Financial & Transaction Data
Technical & Usage Data
Responsible Gaming Data
y899 processes your personal data only for defined, legitimate purposes. We do not sell your data to third parties for their own marketing purposes. The primary purposes for which we use your personal data are as follows:
y899 processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:
y899 does not sell, rent, or trade your personal data. We share your data only with trusted third parties where strictly necessary for the delivery of our services or to comply with legal requirements. The categories of third parties with whom we may share your data are:
y899 uses cookies and similar tracking technologies on the y899.app website to enhance your experience, maintain session security, and gather analytics that help us improve the platform. The types of cookies y899 uses are as follows:
You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or access certain features of the y899 platform. Marketing cookies may be disabled at any time without affecting your core account access.
y899 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence conditions. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity records | 5 years post-closure | Regulatory & AML compliance |
| Financial transaction records | 7 years post-transaction | Tax and financial regulations |
| KYC documents (CNIC copies) | 5 years post-closure | Gaming licence requirements |
| Customer support communications | 3 years post-resolution | Dispute resolution records |
| Game session logs | 2 years post-session | Fair play verification |
| Self-exclusion records | Indefinitely | Player protection obligations |
| Marketing consent records | Until consent withdrawn + 1 year | Consent compliance audit trail |
Upon expiry of the applicable retention period, y899 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and research purposes.
y899 employs a layered, defence-in-depth approach to protecting your personal data. We have implemented a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of player data. These measures include:
As a y899 player, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact the y899 support team using the details in Section 13. y899 will respond to all valid requests within 30 days of receipt.
| Your Right | What It Means |
|---|---|
| Right of Access | Request a copy of all personal data y899 holds about you (a Subject Access Request). |
| Right to Rectification | Request correction of inaccurate or incomplete personal data we hold on your account. |
| Right to Erasure | Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal retention obligations. |
| Right to Restriction | Request that y899 restricts processing of your data in certain circumstances, such as while a dispute is being investigated. |
| Right to Portability | Receive a structured, machine-readable copy of the personal data you provided to y899, where technically feasible. |
| Right to Object | Object to processing carried out on the basis of legitimate interests, including direct marketing communications. |
| Right to Withdraw Consent | Withdraw any previously given consent to marketing or optional personalisation processing at any time via account settings. |
Please note that certain rights — particularly the right to erasure — may be limited where y899 is required to retain your data to comply with legal obligations under our gaming licence, AML regulations, or applicable financial law. In such cases, y899 will clearly explain the basis for any limitations on your request.
y899 operates a strict minimum age requirement of 21 years. The y899 platform is not intended for, directed at, or accessible to individuals under the age of 21. y899 does not knowingly collect personal data from persons under 21 years of age.
During the registration process, y899 collects date of birth information and conducts age verification checks. Where y899 has reason to suspect that a registered user may be under 21, the account will be immediately suspended and a full identity and age verification process will be initiated. If it is confirmed that a user is under 21, the account will be permanently closed, all gameplay data will be deleted, and any deposited funds will be returned to the original payment method following completion of standard AML checks.
Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms for individuals under 21 in their household. y899 recommends resources such as NetNanny and similar tools for this purpose.
y899 operates under an international gaming licence and may process and store personal data on servers located outside Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in Pakistan, y899 will ensure that appropriate safeguards are in place to protect your data, including:
You may request further information about the specific safeguards y899 has in place for any international data transfer by contacting our support team using the details in Section 13.
y899 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, business practices, or platform features. When material changes are made, y899 will:
Your continued use of the y899 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to any revised Policy, you must cease use of the y899 platform and contact support to arrange account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or y899's handling of your personal data, please reach out to our dedicated support team through the following channel:
For Subject Access Requests or formal data rights exercises, please include your y899 username, registered email address, and a brief description of your request. y899 will acknowledge receipt of all formal privacy requests within 48 hours and provide a full response within 30 calendar days.
Six reasons Pakistani players trust y899 with their personal information
All sensitive data stored on y899 servers is encrypted with AES-256, the same standard used by international financial institutions and defence organisations.
y899 operates under an international gaming licence that mandates strict data protection standards, regular audits, and full KYC/AML compliance at all times.
Payment data shared with EasyPaisa and JazzCash is transmitted over encrypted channels and limited strictly to the minimum required for transaction processing.
y899 never sells, rents, or trades your personal data to third-party marketers or data brokers. Your information stays within the y899 ecosystem only.
Third-party cybersecurity firms conduct regular penetration testing and vulnerability assessments on y899's infrastructure to keep your data protected.
Access, correct, export, or request deletion of your y899 data at any time. Our support team processes all formal data rights requests within 30 days.
Now that you know how y899 protects your data, join thousands of Pakistani players enjoying cricket betting, slots, and live dealer games — all with instant EasyPaisa and JazzCash payments in PKR.